Loomi Returns & Refunds Policy

Last updated: 28 October 2026

Our 30-day promise

We believe we make some of the best merino activewear in the world. If you're not happy with a full-price item, you can return it within 30 days of delivery for a refund. This applies to online orders and to purchases made at events.

Your right to cancel (UK and EU online orders)

If you buy from us online, you also have a legal right to cancel your order within 14 days of the day you receive your goods, for any reason. This includes sale items.

• Tell us you want to cancel by emailing info@loomiactive.com.
• Return the goods within 14 days of telling us.
• We'll refund the product price plus the cost of standard delivery. We don't refund any extra paid for express or premium delivery.
• We'll refund you within 14 days of receiving the goods back, or of receiving proof that you've sent them, whichever is sooner.

This right doesn't apply to purchases made in person at events.

Return conditions

Items must be unworn and unused, with tags attached and in their original packaging. You can handle an item as you would in a shop to check its size and fit. If an item has been used or handled more than that, we may reduce your refund to reflect its loss in value.

Non-returnable items

• Gift cards
• Sale and clearance items, except within the 14-day cancellation period or if they're faulty

How to start a return

Email info@loomiactive.com with the subject line "Return / Refund" and include:

• your order number, or the date and location of purchase if you bought at an event
• a description and the quantity of the items you're returning
• your reason for returning

We'll reply with our returns address.

Return shipping

For change-of-mind returns, you pay the cost of sending items back, and this cost isn't refundable. Items are your responsibility until they reach us, so please pack them carefully and use a tracked service. For items over £50, consider insurance if your shipping method doesn't include it.

Exchanges

We don't offer direct exchanges. If you'd like a different size or colour, return the item for a refund and place a new order.

Damaged, faulty or incorrect items

If your item is damaged, faulty or not what you ordered, email info@loomiactive.com with:

• your order number and date of purchase
• your name, email address and phone number
• a description of the problem, with a photo if possible

We'll be in touch within 2 business days to arrange a replacement or refund. For faulty or incorrect items, we'll send you a free return label, and you won't pay any shipping costs.

Refunds

We'll email you once we've received and inspected your return. Refunds go to your original payment method within 14 days of receiving your return. Your bank or payment provider may take a few extra days to show the refund. If you haven't seen it within 10 working days of our confirmation email, please contact us.

Your statutory rights

This policy is in addition to your rights under UK consumer law, including your rights if goods are faulty, not as described, or not delivered on time. It doesn't affect those rights.

Contact

info@loomiactive.com